I’m new to the what we internally call the EcoSystem team in OpenText, having moved into my new role in the last 6 months. Previously to that I spent 15 years in the ever changing world of Customer Experience Management. All that time the EcoSystem LOB was known to me as SAP, Oracle andMicrosoft – or in my mind the great space on the mental map that is called the Back Office, where nothing much changed compared to CEM where you had to keep up-to-date on what was the hot new startup / social media network or buzzword that everyone was jumping on board this month (HTML 5, Responsive Design, OmniChannel, Phigital, ….. ).
In my new Program Manager role, some of our partnerships have been in place for over 20 years, such as our relationship with SAP, are newer or emerging, and reflect the continuous growth of information in Enterprise platforms and more importantly the growing need to use this valuable information more effectively when approaching Digital Transformation.