- OpenText™ | Blogs
- 02.10.2018
- EN
OpenText™ "The Future of e-Delivery and its Impact on Customer Experience"
It seems everyone is talking about “digital transformation” but many are still unsure of what it is, why it is important, or even how to get started. Wikipedia defines digital transformation as the change associated with the application of digital technology in all aspects of human society. It has also been described as taking existing manual and paper-based processes and converting them to digital channels and documents – or “going paperless.”
Many companies like yours, are talking about improving the customer experience and going digital, but don’t know where to begin. Regardless of what it means to you, a lot of companies are now realizing that digital transformation often includes e-delivery – ensuring that emails containing bills, statements, ID cards and other business critical information get to the intended recipients.